Know Your Business

It helps to know how you create value for your customer

Summertime is perfect for catching up with people and one meeting here last summer really stands out. An engineer and an astrophysicist came to see me with a fire safety device. I like fire engines as much as the next guy, but fire safety tech is a narrow niche of geekery and it ain’t my bag. This product, however, turned out to be much more than a fire safety device and potentially worth a lot of money.

Define cool

I’m a big fan of this Copenhagen-based engineer/astrophysicist combo and I knew they desperately needed to review their value proposition. What it is, what it does, and what that means can be very different things for almost any product. Their fire safety device project took an interesting turn when they shared their conversations with property owners. It turned out the device would remove the need for a second or back staircase in the older apartment buildings common in middle of European cities.

Revenue is cool

Removing the need for a back staircase means that space can be added to the apartments or used to install elevators. More square meters and new amenities both mean more revenue for property owners, a lot more revenue. And property owners are excited about that. Add in that the device could also make it possible to create penthouse apartments in the current attic spaces and it sounds even better.

A new value proposition

By the time we finished our coffee, the two entrepreneurs had a new value proposition. They were no longer in the fire safety business, but were firmly in the “increasing revenue for property owners” business. Adding 2-6 square meters to each apartment – usually in either the kitchen or bathroom – quickly turns into a lot of money. Potentially adding penthouses to existing structures adds even more.

Follow the money

Investors get pitched a lot of ideas and investors aren’t always super imaginative. Helping investors make lots of money catches the imagination in ways that helping them with fire safety does not. I look forward to seeing where the new value proposition takes the engineer and the astrophysicist.